The definition of GREAT customer service
It was a week before Christmas (I know, right?) and I needed a last minute Christmas gift for Grandfather to give my daughter and the pink 50s Two Tone Retro Bowling Shirt was the perfect gift idea.
Called to see if they could change the thread color on one of the logos to make it work better with the shirt color and was told by Sandy, "Sure, we can do that but it would be a miracle if it got there before Christmas. More likely it would arrive sometime before New Year's Day."
"Don't worry about it. Whenever it gets here is fine", I said. But lo and belold, there it was in the mailbox on 12/24 - a really nice, custom bowling shirt for my daughter. She would be thrilled.
This would be a really good customer service story if it ended there; but this is a story about GREAT customer service.
While the shirt really does look nice, there were a few things that weren't _quite_ what I wanted. The front logo and text were on the right side instead of the left, the logo wasn't the thread color I requested, and the text was in the wrong font (similar, but different than what I requested).
I don't consider this a tragedy and it certainly didn't ruin Christmas. People make mistakes and it's unfortunate when it happens to you. It's actually pretty amazing they got _anything_ to me in less than a week. (Don't expect that kind of turnaround - I probably just placed my order at exactly the right time when the planets were all lined up.)
So today I called up Sandy and explained the situation. Her response - "Well, of course I'm gonna make this right." We talked about the mistakes and how it was different from what I wanted. She asked me some additional questions and made sure she knows how to make everything just right. It'll probably take a little longer to receive the replacement but that's okay.
Chances are nothing will be wrong with YOUR order so you may only experience "really good" customer service.
My order was a little trickier than most in the middle of the Christmas rush. But the response I got from Sandy after I told her there was a problem is how I define GREAT customer service. If something does go wrong, THAT's what you can count on.
Hambone T Shirt
Just received the Hambone T-Shirt I ordered for my grandson. The shirt quality is nice and the color, Khaki, is a good selection. The added name to the shirt is cool. The package came quickly and staff were very helpful when I placed my order by phone. I will definitely order from this place again.
I received my bowling shirt in 9 days, which I cannot believe considering the detail and beauty of the embroidery (I had my name, a small sleeve design, and a large back design done). My shirt is perfect! I am impressed with the quality of the product and of the service. Thank you so much! I am already planning my next order!
Recieved the jacket today. Its beautiful!! they did a fantastic job and our friend Mary is gonna love it. thanks so much!!!
This is an excellent place to get a professional shirt from. I ordered it on Nov. 1st, short notice and i called to see if they could get it to me by Nov. 10th, not only were they very understanding of my situation, they were more than willing to help me out. I ended up getting it on the 9th, I was very shocked. I am very greatful for all help and hard work they did for me. This place is great, if you want a great deal on shirts and a great looking shirt, this place is by far the best place to shop online. Thank you guys again for all the great work.